Amended - Court and Client Representative (irregularly scheduled hours and on-call contracts)

Ministry of the Attorney General
On Call
Term (Duration): 
Organization: Ministry of the Attorney General
Division: Court Services
City: Brampton, Brantford, Burlington, Cayuga, Hamilton, Milton, Orangeville, Simcoe, St Catharines, Welland
Language of Position(s): English
Job Term: 1 Temporary - multiple vacancies for up to 6 months
Job Code: 10OAD - Office Administration 10
Salary: $27.70 - $32.61 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Understanding the job ad - definitions
Posting Status: Open
Job ID: 184908

There is an ongoing need to recruit for irregularly scheduled and on-call contracts for a duration of up to 6 months, with the possibility of longer-term employment based on operational needs.

This is a continuous posting based on operational needs and may be extended or closed at any time without notice. Please only submit your completed application ONCE under this Job ID.

At this time, a resume or cover letter is not required. If you are interested and demonstrate the qualifications outlined below,CLICK HERE to complete an application.

Based on your application, you may be contacted for a resume and further assessments.

Are you interested in launching your career in the Ontario Public Service (OPS) and gaining practical experience in the Ontario justice system where you will deliver accessible, fair, timely and effective services for Ontarians? Working in Ontario Courts offers a unique and dynamic professional environment that combines the pursuit of justice with the intricacies of legal proceedings. As a court employee, you become an integral part of a vital institution that upholds the principles of fairness, impartiality, and the rule of law.

The Ministry of the Attorney General, Court Services Division has a great opportunity where we offer an extensive training program to teach and prepare you with everything you need to know to be successful in the Court and Client Representative role.

As one of the largest employers in the province, we offer a wide range of exciting career opportunities. We believe in the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency and responsiveness. We are committed to being an employer of first choice, creating a positive and inclusive work environment. We invite you to join our team!

We offer:
- A defined benefit pension plan
- Opt-in for comprehensive health plan
- Collegial and professional work culture
- Career growth and development opportunities across multiple business areas
- We provide on-the-job training to support your success in the role

Please note:
- This position is for irregularly scheduled hours, with an opportunity to be called in based on operational requirements, working up to 36.25 hours per week. There is no minimum guaranteed number of hours per week, but it is not uncommon for some sites to average 20-30 hours per week. Schedules are set in advance of the work week.
- This position requires the incumbents to report to work on site. You are encouraged to click the hyperlinks above and view the geographic locations in Google Maps to determine commute feasibility.

Opportunities may become available in the following communities in the Central West Region (click links to view in map):
- St Catharines

In your application, please indicate all the location(s) you are interested in.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?
In a fast-paced team environment, you will perform a wide range of duties both in and out of the courtroom to support in-person and virtual hearings. From interacting with judges, attorneys, and jurors to managing case files and facilitating courtroom proceedings, you will:

- Support the modernization of courts by participating in pilot projects and actively engaging in improvements to the delivery of court services
- Carry file cases from intake, bail hearing, all court appearances, to final disposition
- Prepare and review legal materials e.g., books of documents, court forms, previous decisions, submissions made by parties' counsel
- Preparing, signing and issuing court orders and default judgements
- Prepare and maintain both physical courtrooms and virtual hearing rooms for proceedings e.g., ensure court decorum; set-up open/close court; facilitate communication between parties; speak publicly during court proceedings, support case flow; handle, mark and record all court-related documents; maintain logs and court exhibits
- Attend to juries and witnesses e.g., coordinate and assist jury panels; attend to witness' needs
- Assist public, court personnel and justice participants by responding to questions and providing information on protocols and procedures
- Complete and reconcile financial transactions
- Operate specialized courtroom technology to support in-person, virtual and hybrid court proceedings, court audio and video recording equipment, electronic display evidence equipment, ensuring equipment is in working order at all times and is tested prior to court, during court and after each recess
- Ensure all proceedings are recorded and annotated in accordance with legislative requirements, ministry guidelines and standards

At this time, a resume or cover letter is not required. If you are interested and demonstrate the qualifications outlined above,CLICK HERE to complete an application.

How do I qualify?
- Typing skills to 30 words per minute (wpm)

You will also be required to:
- Undergo a security screening check under the Ontario Public Service (OPS) Employment Screening Check Policy, which includes a criminal record check (Criminal Records and Judicial Matters Check)
- Become a Commissioner of Oaths

You may be required to:
- Work variable and staggered hours.
- Work on weekends and statutory holidays
- Report to work at other court locations (potentially in small aircraft or driving a motor vehicle as required) when scheduled or as required according to geographic location
- Have a valid Driver's License within the Province of Ontario, where required

Communication and Client Service Skills:
You have:
- Communication and interpersonal skills to work and liaise with senior officials and judiciary regarding court orders and judgements and court proceedings, ensuring clear and concise responses are provided, including explanations and clarifications, as required
- Ability to write detailed, accurate and clear written reports and documentation

Technical Proficiency:
You have:
- The ability to interpret/apply and explain legislation, regulations, policies, and practices
- Technical skills and can learn to troubleshoot court equipment and various in-court and office technologies (e.g., digital recording, video conferencing technology for virtual hearings, equipment, and display devices)
- Ability to ensure all courtroom technology, including remote appearance, court audio and video recording equipment, display evidence equipment, is in working order at all times
- Ability to operate specialized digital recording equipment to ensure the accurate recording and annotation of court proceedings, and to provide playback of proceedings upon request of the court
- Proficiency with computer software and case management systems (data base programs) to access and retrieve information

Planning and Organizational Skills:
You have:
- Organizational skills, the ability to prioritize workload, multi-task in a fast-paced environment, meet deadlines and adapt to changing priorities
- The ability to work independently - within a court setting or from home - and in a team environment, proposing solutions for the optimal use of time and resources to ensure operational requirements are me

Problem-Solving and Judgement Skills:
- You can identify, address, and resolve problems
- You are able to interpret and assess situations, make sound judgements, and diffuse difficult situations

Administrative and Mathematical Skills:
You have:
- Math skills to receive payments, calculate fees, collect and balance monies/accounts
- The ability to operate a cash register/financial management system, including handling card transactions and cash
- The ability to manage active and archived files

Additional Information

- 1 English Temporary, duration up to 6 months, 45 Main St E, Hamilton, West Region or 7755 Hurontario St, Brampton, Central Region or 2021 Plains Rd E, Burlington, Central Region or 491 Steeles Ave, Milton, Central Region or 59 Church St, St Catharines, West Region or 50 Frederick Hobson VC Dr, Simcoe, West Region or 10 Louisa St, Orangeville, West Region or 55 Munsee St North, Cayuga, West Region or 70 Wellington St, Brantford, West Region or 102 East Main Street, Welland, West Region or 44 Queen St, Brantford, West Region or 55 Main St W, Hamilton, West Region, Criminal Record and Judicial Matters Check

Compensation Group: Ontario Public Service Employees Union Understanding the job ad - definitions
Schedule: 3
Category: Legal Services
Posted on: Friday, March 3, 2023

- This posting will be used to create a list of qualified candidates to fill ongoing, on-call opportunities.
o NOTE: this is not a competition under Article 6 of the OPSEU collective agreement and will only be used to fill short-term vacancies of less than 6 months in duration.
o Candidates who are interested in securing longer-term employment must apply as opportunities are posted.

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- Effective, January 1, 2024, the updated salary range for this position is $29.53 to $34.75 per hour in alignment with the recently ratified OPSEU Unified 2022-2024 collective agreement.
Date Posted: 
Mon, May 6 2024
Job Location: 
Brampton, Brantford, Burlington, Cayuga, Hamilton, Milton, Orangeville, Simcoe, St Catharines, Well
$27.70 - $32.61 Per Hour*
How to Apply: 
At this time, a resume or cover letter is not required. If you are interested and demonstrate the qualifications outlined below,CLICK HERE to complete an application.

NOTE: This is a continuous posting based on operational needs and may be extended or closed at any time without notice. Please only submit your completed application ONCE under this Job ID.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

Collection of Information
Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, June 28, 2024 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation is available under the Ontario's Human Rights Code.
Fri, Jun 28 2024
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