Dr. Ibrahim Faruq And Associates
Term (Duration): 
- Handle incoming telephone calls to the Optometry Clinic in a friendly, knowledgeable and courteous manner
- Prepare and manage the electronic schedule in OD Office Pro and schedule appointments in accordance with Optometrist availability and appointment criteria.
- Make confirmation calls to patients scheduled in the clinic and notify patients of any fees associated with the services provided. Attempt to fill any openings due to cancellations
- Verify the eligibility of OHIP coverage for all patients scheduled using the IVR system
- Follow up with patients who do not show for their appointment in a timely manner to initiate another appointment booking
- Receive payments in accordance with the financial policies and procedures of the Optometry clinic.
Administrative/Records Maintenance
- Process patient files in a timely manner and in accordance with the clinic policies and procedures. This includes checking any follow up appointments or invoicing/billing concerns and notifying the
appropriate person
- Ensure patient record is up-to-date by verifying patient personal information at time of appointment booking or at check-in/arrival to appointment
- Provide clerical support in accordance with clinic policies and procedures
- The incumbent will respond to inquiries from patients and doctors in a professional, knowledgeable and helpful manner
- The incumbent will be required to interact with faculty, clinical supervisors, and other health care practitioners
- Must have recent/previous work experience in reception, preferably in a medical office setting
- Working experience of an electronic records system,
- Basic experience with MS Word, Excel and PowerPoint
- Experience working independently with minimal direction
- Strong interpersonal skills
- Proven attention to detail
- Ability to perform in a fast-paced and varied environment
- Specific duties of the position may change according to clinic needs
- Evening and weekend availability is a must
Date Posted: 
Tue, Apr 2 2019
Job Location: 
How to Apply: 
Please send resumes to:
Thu, May 2 2019
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