The Working Centre - English Language Training

Essential Skills Technical English Curriculum for Health Care Professionals
Starting Soon

  • 100 hours of training
  • Designed for people who have achieved a CLB Level 8
  • Modular based design helps you to focus on specific workplace and enhanced level English language skills
  • Course will help you to achieve up to CLB Level 9
  • Training will include cultural understanding, listening, speaking, writing and reading skills, grammar and vocabulary skills, and pronunciation
  • Offered on a modular basis, evenings and weekends to accommodate a full-time work schedule
  • Designed to assist with professional communication skills, including supervising others, making presentations, etc.

Modules may include:

  • Developing patient/client relationships: Expressing attitudes, consultations, describing health symptoms, giving bad news, creating a bond with patients, dealing with an upset patient
  • Conflict Management/Problem Solving: Resolving conflicts, making proactive complaints, giving opinions and recommendations
  • Meetings: Virtual meetings, making proposals, taking minutes, developing consensus, interrupting, paraphrasing
  • Medical Terminology: Advanced level terminology and pronunciation
  • Transferring Information: reading labels, maps, notes, medical files, patient charts, giving instruction, following verbal communication, sending health care related messages in short notes, responding to conflict in writing.
  • Communicating with Supervisors/Managers: Verbal and non-verbal communication, assertive vs. aggressive, interrupting, asking for feedback, building relationships, dealing with difficult people
  • Understanding Individual Differences: Taking into account individual differences, developing insight into how you differ from others, responding to differences
  • Career Management Employment: Assessing job performance, reviewing successes, planning for the future, changing careers, identifying career enhancing skills
  • Workplace Ethics: Using ethical considerations to make decisions, evaluation information, asking for advice, seeking and justifying solutions